Welcome to Safewoo (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your data in an open and transparent manner. Our core mission is to provide a private and secure internet connection. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.
Our guiding principle is to collect only the minimum data required to operate a reliable VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
I. No-Logs Policy
We are a strict no-logs VPN service. When you use the Safewoo VPN, we DO NOT collect, log, or store any of the following:
- Your original IP address or the VPN IP address you connect to.
- Your browsing history or DNS queries.
- The websites you visit or the content of your traffic.
- Connection timestamps or session duration.
II. Information We Do Collect
To provide our services, manage your account, and improve Safewoo, we collect a minimal amount of information:
A. Account & Payment Information
When you create an account, we collect the email address you provide and your payment information. This data is used solely for account creation, processing payments, and managing your subscription. We use third-party payment processors (like Stripe and Apple’s In-App Purchase system) and do not store your full credit card details on our servers.
B. Aggregated & Anonymized Data
To maintain service quality and troubleshoot issues, we may collect anonymized, aggregate data, which cannot be tied to any specific user:
- Service Performance Data: We monitor server load, total bandwidth used per server, and other performance metrics to ensure our network is running optimally.
- App Diagnostics: If you choose to share them, we may collect anonymized crash reports. This data is not linked to your personal account and helps us identify and fix bugs. You can manage your preference for sharing diagnostic data within the app's settings menu.
III. How We Use Your Information
We use the limited information we have for the following purposes:
- To provide, operate, and maintain our VPN service.
- To process your payments and manage your subscription.
- To communicate with you, including sending service-related announcements and responding to your support requests.
- To enforce our Terms of Service and prevent fraud.
- To improve our app and network performance with anonymized data.
IV. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information with any third parties. We may share limited data with third-party service providers for specific purposes, such as payment processing. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
Connection diagnosis: When you run the connection diagnosis in the app and it shows a short explanation under the result list, the result list is sent to Google's Gemini API to write that explanation. The list contains the names and outcomes of the checks, the diagnosis code, the app version, the operating system and the connection mode. It contains no device, network, adapter or application names, no addresses and no browsing data. Google processes it under its own terms. We keep the explanation for a short time so the same result does not have to be explained twice.
Legal Disclosure: We are a company registered and operating under the laws of Malaysia. We will only be required to disclose information in response to valid legal processes, such as a court order or subpoena, from a competent Malaysian authority. We will not comply with any legal requests from jurisdictions outside of Malaysia, including from the People's Republic of China. Due to our strict no-logs policy, any information we can disclose is limited to the account and payment information described in Section II-A, which we maintain for billing purposes. We will never be able to provide information about your VPN usage, as we do not store it.
V. Data Security
We implement robust technical and organizational measures to protect your data. All traffic through our VPN is encrypted using industry-standard protocols like AES-256. Access to user data is strictly limited to personnel who require it to perform their job functions.
VI. Your Rights
You have the right to access, update, or delete your personal information. You can manage your account information through the app or by contacting our support team. If you request to delete your account, all associated data (such as your email and payment history) will be permanently removed from our systems.
VII. Compliance with Apple’s Policies
This Privacy Policy is designed to comply with the Apple App Store Review Guidelines, including section 5.1. We are committed to transparency about the data we collect and how we use it to provide our VPN service.
VIII. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through an in-app notification. The latest version of the policy will always be available on this page.
IX. Contact Us
If you have any questions, please contact us at: privacy@safewoo.com.